Job Opening: Housing Services Manager
Date Posted: January 30, 2025
Applications Accepted Through: Friday, February 28th, 2025
Reports To: Executive Director
Status: Full-Time, Exempt
Location: Central Oregon (Hybrid: Remote and On-Site)
OVERVIEW:
Central Oregon FUSE is building bridges to stable housing to address chronic homelessness in our community, and we’re looking for a Housing Services Manager who is ready to help shape how we make that happen!
As a small but growing nonprofit, FUSE is at an exciting point in our development, having recently launched new housing programs and completed our first strategic planning process. The Housing Services Manager is a new role that will be instrumental in ensuring our programs are effective, compliant, and aligned with our strategic goals.
Collaboration is at the heart of this position—you will work closely with the FUSE team, liaise with property managers to facilitate housing placements, support individuals exiting chronic homelessness, and work with our partner service providers on shared goals. The ideal candidate will enjoy collaborative teamwork, a mix of hands-on and behind-the-scenes work, and making a meaningful impact on housing solutions in our community.
The Housing Services Manager will oversee the daily operations of three key programs:
The Barrier Busting Fund
Scattered-Site Permanent Supportive Housing (currently serving eight households)
Enhanced Resident Services pilot program.
KEY RESPONSIBILITIES:
1. Program Operations
• Manages participant rental assistance calculations, program intakes, and annual assessments for our Scattered-Site PSH Program, utilizing the HMIS platform and ensuring compliance with HUD Continuum of Care requirements.
• Provides limited, direct assistance to established participants to support housing navigation and transition logistics (in-person or remote, as needed).
• Oversees the Barrier Busting Fund, managing incoming applications, program data, and outgoing resources.
• Serves as the first point of contact for incoming assistance inquiries and compassionately directs people to appropriate resources.
2. Partnerships and Stakeholder Collaboration
• Provides supportive guidance, training, and proactive communication to advocates at our Partner Agencies who access the Barrier Busting Fund.
• In collaboration with the Executive Director, manages relationships with contracted service provider partners.
• In collaboration with the FUSE team, plans and facilitates meetings, events, and training with internal and external partners
• Serves as a proactive representative of FUSE at relevant meetings and community events.
3. Program Development and Evaluation
• Assists in developing, implementing, and improving program policies, procedures, and processes as needed.
• Ensures program processes and forms collect accurate data and meet compliance standards.
• Collaborates with FUSE leadership and partner agencies to assess program effectiveness and identify opportunities for improvement.
• Manages relationships with contracted service providers and property managers with support from the Executive Director.
• Performs other duties as assigned.
ABILITIES:
• Driven, self-directed, and highly organized, with strong time-management skills and the ability to balance multiple priorities across programs.
• Exceptional written and verbal communication skills, with the ability to draft clear correspondence and program materials and present ideas effectively to diverse audiences.
• Strong interpersonal skills, with the ability to collaborate compassionately and effectively with property managers, service providers, community partners, and program participants.
• Creative problem-solving and adaptability, with a solution-oriented mindset for addressing challenges.
• Maintain accurate records and ensure compliance with funding requirements through attention to detail, effective data management, and adherence to policies and procedures.
• Ability to develop and refine policies and procedures in collaboration with leadership and partners.
• Ensure all program policies and procedures promote equity, inclusion, and accessibility for diverse populations, particularly underserved communities.
• Knowledge and experience working with individuals facing homelessness, housing instability, mental health challenges, and other barriers.
• Demonstrated ability to work both independently and collaboratively as part of a team.
• Capacity to guide and support partners and advocates through indirect leadership.
QUALIFICATIONS:
• Must have a Bachelor’s degree -OR- 3 years’ experience in a relevant field; Master's degree preferred.
• Must have experience working in supportive housing, behavioral health, social services, or a related environment, including experience with program operations or partner coordination.
• Must be proficient with technology, including data management systems and spreadsheets, familiarity with HMIS is preferred.
• Must have some knowledge of local housing resources, common barriers to housing, landlord-tenant law, and fair housing law.
• Must have the ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, disabling conditions, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.
• Must possess and maintain a valid driver’s license with an insurable driving record, have access to a reliable vehicle for work-related travel, and maintain minimum auto insurance coverage as required by Oregon law.
• Employment is contingent on a successful background check.
SCHEDULE AND LOCATION:
This is a full-time, benefits-eligible position. Work is primarily remote, with weekly in-person responsibilities in Bend and the surrounding Central Oregon area. In-person responsibilities include team and partner meetings, events, and occasional client support.
COMPENSATION AND BENEFITS:
• $58,000–$68,000 annually, based on experience and qualifications
• Benefits:
Qualified Small Employer Health Reimbursement Arrangement (QSEHRA)
13 Paid Time Off Days per year
Eight (8) federal holidays + two (2) floating holidays
Flexible work-life balance
Technology stipend
Opportunities for paid professional development and to grow with the organization
HOW TO APPLY:
To apply, please submit your resume and cover letter using the link below. Applications will be accepted through Friday, 2/28/25. Early submissions are encouraged.
• Selected applicants will be invited to participate in a virtual or in-person interview.
• Finalists may be asked to complete a brief skills assessment, participate in a panel interview, and provide references.
If you have any questions about the position or the application process, please contact Colleen Sinsky at csinsky@centraloregonfuse.org.
EQUAL OPPORTUNITY EMPLOYER
Central Oregon FUSE is committed to creating a diverse, equitable, and inclusive workplace where all employees and applicants feel valued and respected. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.
Our Vision: Central Oregon is a region of communities where homelessness is rare, brief, and non-recurring, and everyone lives with dignity and respect in a safe, healthy, and stable home.
Our Mission: Central Oregon FUSE mobilizes resources to provide housing and supportive services for people experiencing long-term homelessness to improve community health, safety, and stability.